Frequently Asked Questions
Everything you need to know about your LA PORTE experience.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days. You will receive a tracking number as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that items marked as 'Final Sale' are not eligible for return or exchange.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the 'Fit Notes' section for specific garment advice.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
At LA PORTE, we are committed to ethical fashion. We prioritize organic cotton, recycled polyester, and deadstock fabrics to minimize our environmental footprint while maintaining premium quality.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can request a cancellation within 1 hour of purchase. After that window, we are unable to modify orders, but you may initiate a return once the package arrives.